中

CONTACT

中

MENU

HOME > FAQ

  • Have I place the order through properly?

    Thank you for shopping with us. The system will automatically send the confirmation email within few minutes when the order is through. If you haven’t receive the email, you may check if it were marked as spam or contact our Help team for further assistance.

    Contact us via LINE @921mcxqu for instant advices within office hours.

    Or you can also reach us via email: yentenfarm@gmail.com

  • Official LINE Account

    In order to provide quality service, the official LINE account for YenTen Farm has been launched. 

     Feel free to contact us via LINE app for order tracking and inquiries. 


    The newsfeed and updates are also available via LINE (@921mcxqu)


     Please scan the QR code below to chat with us:

    彥廷農場官方LINE


    Email: yentenfarm@gmail.com

  • What payment methods does YenTen Farm Online Store accept?

    We accept ATM transfer and pay on delivery.


    • When the orders are made with ATM transfer payment, we will send you an email with further details. To ensure that you don’t experience any delays to your order, please make sure to contact us to provide the name and last 4 digit of the account when the payment is made.

      You can contact us via:

      -Email to yentenfarm@gmail.com

      -LINE account: @921mcxqu

    • When the orders are made with pay on delivery, we will process the purchase once received. To ensure that you don’t experience any delays to your order, please make sure all of your details are entered correctly, thank you.
      There are no extra charges on pay on delivery service.

  • Can I buy the raw materials of Ganoderma Lucidum?

    Yes, you can. We have dried Ganoderma Lucidum, Ganoderma Lucidum powder (6-times-concentrated, 30-times-concentrated), Ganoderma Lucidum capsules along with others. For further inquiries please feel free to contact us.

  • What are the white bits on the inside of the Wood ear mushrooms?

    As the Wood Ear mushrooms were not sink in water beforehand, the spores will still be attached. Once rinsed with water, the spores will fall off.

  • Do the colour and texture differ from seasons?

    As we aim to deliver the healthy and organic products, all the fruits are grown under pesticide-free, natural environment. Hence the texture, colour, and the size of the fruits differ with growth rates and seasonal changes. 

    Whether it is summer or winter, we dedicate to present the high quality.

  • Why do the Wood Ear mushrooms come with the stems?

    The stems are part of the sawdust that connects the Wood Ear mushrooms with the substrate bags. We harvest and pack the Wood Ear mushrooms with the stems as it helps keeping the products fresh longer.

  • Do the Wood Ear mushrooms come in institutional packs (bulk quantity)?

    Yes, along with the 600g/box, we have institutional packs for bulk quantity requirements. 

    For further information, please contact us via email or phone, thank you! 

    Ms. Weng: 0988-297-927 

    Customer Service: yentenfarm@gmail.com

  • How do I get in touch if I need further assistance?

    Should you need further information regarding the products, please feel free to contact us via:

    Email: yentenfarm@gmail.com

    LINE: @921mcxqu

    TEL: (05) 253-4255

  • Is there any volume discounts?

    Yes, we do provide special offers on large orders.

    Wholesales prices are available on Ganoderma Lucidum capsules, Wood Ear mushroom capsules and Dried whole Ganoderma Lucidum.

    For further information, please contact us via email or phone, thank you!

    Ms. Weng: 0988-297-927

    Customer Service: yentenfarm@gmail.com

1 2 3 4 >